Booking & Cancellation Policy

Due to such high demand for appointments, we ask that prior to booking an appointment with us, you agree to our terms and conditions.

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For all new clients, you will be required to confirm your booking with a card. You will not be charged at this time; payment will be collected in-salon after your appointment.

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A notification reminder will be sent via SMS the day before your scheduled appointment. Please note, this SMS is a NO REPLY text. However, we understand that you may need to change your appointment, so we kindly request that you provide us with a minimum of 24 hours’ notice to allow us to offer the spot to another client.

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To reschedule, please call or email the salon at +61420222774 or crystalspa@mail.com, or use our online booking system.

If adequate notice is given (24 hours prior), your card will not be charged.

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Cancel for free up to 24 hours ahead, otherwise you will be charged 50% of the service price for late cancellations, or 100% for no-shows.

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This policy is designed to confirm your commitment to attending the scheduled appointment and to protect the interests of our salon in the event of late cancellations or no-shows.

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If our booking policy is not suitable, we kindly advise against proceeding with a booking. Your understanding and cooperation are greatly appreciated.