Privacy Policy
Booking & Cancellation Policy
Due to such high demand for appointments, we ask that prior to booking an appointment with us you agree to our terms and conditions.
For all new clients, you will be required to confirm with card your booking. You will not be charged then, payment will be collected in salon after your appointment.
A notification reminder will be sent via SMS the day before your scheduled appointment, this SMS is a NO REPLY text. However, we understand that you may need to change your appointment, as such, we kindly request that you provide us with a minimum of 24 hours’ notice to allow us to offer the spot to another client.
To reschedule, please phone or email the salon on +61420222774 or crystalspa@mail.com, or use our online booking system.
If adequate notice is given (24 hours prior) your card will not be charged.
Cancel for free up to 24 hours ahead, otherwise you will be charged 50% of the service price for late cancellation or 100% for not showing up.
This policy is to confirm your commitment to attending the scheduled appointment & to protect the interest of our salon in the incident of late cancellations or no shows.
If our booking policy is not suitable, we advise not going ahead with making a booking.
Privacy Policy - the basics
At Crystal Spa, we are committed to maintaining the privacy and protection of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data when you visit our website or utilize our services. By accessing or using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect:
1.1. Personal Information:
We may collect various types of personal information from you, including but not limited to your name, email address, phone number, mailing address, and payment information when you make a reservation or purchase a service on our website.
1.2. Usage Information:
We automatically gather information about your interactions with our website, including your IP address, browser type, referring pages, and the duration of your visit. We may also collect information about your device, operating system, and the pages you view.
1.3. Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookies through your browser settings, but please note that disabling cookies may impact certain features of our website.
2. How We Use Your Information:
2.1. Providing Services:
We use your personal information to process reservations, deliver services, and communicate with you regarding your bookings or inquiries.
2.2. Communication:
We may send you emails, SMS messages, or other communications related to your bookings, promotions, or changes in our services. You can opt-out of marketing communications at any time by following the instructions provided in the communication.
2.3. Improving Services:
We analyze usage patterns to enhance and personalize your experience on our website, improve our services, and develop new offerings.
2.4. Legal Compliance:
We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Protect Your Information:
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. Despite our efforts, no online transmission or storage method is completely secure. Therefore, we cannot guarantee the absolute security of your data.
4. Sharing Your Information:
4.1. Service Providers:
We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, marketing agencies, and IT support.
4.2. Legal Requirements:
We may disclose your information if required by law, regulation, legal process, or governmental request.
4.3. Business Transfers:
In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.
5. Your Choices:
5.1. Access and Correction:
You have the right to access, correct, or update your personal information. You can do so by logging into your account on our website or contacting us directly.
5.2. Data Retention:
We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
6. Children's Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.
7. Changes to this Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. The "Last Updated" date at the beginning of this policy indicates when the latest revisions were made. We encourage you to review this policy periodically for any changes.
8. Contact Us:
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at crystalspa@mail.com.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Your Satisfaction Guaranteed: Our Commitment to Perfection
At Crystal Spa, your happiness is our top priority. We take immense pride in delivering exceptional eyelash and eyebrow services to our valued clients. If, by any rare chance, you are not 100% delighted with your lashes or brows, we promise to make it right.
Our 3-Day Satisfaction Guarantee:
If you find yourself unsatisfied with your lash extensions or eyebrow treatment within three days of your appointment, simply let us know, and we will gladly redo your treatment for FREE.
Why Choose Crystal Spa:
At Crystal Spa, our expertise in lash and brow services is unmatched. We have a deep understanding of lashes, knowing every aspect inside out and back to front. While our techniques are proven to work wonders, we understand that certain factors can influence lash retention or length perception.
Our Personalized Approach:
We genuinely care about your lash and brow journey with us. If you ever encounter any concerns or questions about your lashes or brows, please do not hesitate to reach out. We are here to work closely with you, offering guidance and support to ensure you achieve the lashes and brows you've always desired.
Your confidence and satisfaction in yourself are of utmost importance to us, and we are dedicated to providing you with a seamless and enjoyable experience at Crystal Spa. Let us be your partner in enhancing your natural beauty and making your lash and brow dreams come true.
Feel free to contact us anytime; we are here to assist you every step of the way. Your happiness is what motivates us to strive for excellence in every service we provide. Thank you for choosing Crystal Spa for your lash and brow needs.